Privacy Policy

At Jannah Bayan PH (“Jannah”, “we”, “us”, “our”), accessible from https://jannah.ph, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our Platform.

By accessing or using Jannah, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of information as described here. If you do not agree, you must not access or use the Platform.

1) Scope of this Privacy Policy

This Privacy Policy applies to information collected through our online Platform, services, and features. It does not apply to information collected offline or through third-party websites or services that we do not control.

2) Information we collect

a) Information you provide directly

You may choose to provide personal information when using Jannah, including:

Name, username, and profile details
Email address and contact information
Profile photos, posts, comments, messages, and listings
Verification or identity information (if verification features are used)
Payment or transaction-related information (if paid features are enabled)
Information you submit when contacting support or reporting issues

b) Information collected automatically

When you access or interact with the Platform, we may automatically collect:

IP address
Browser type and device information
Operating system
Date and time of access
Pages viewed and interactions
Referring or exit URLs

This information is used for security, analytics, performance monitoring, and improving the Platform. It is not used to personally identify you unless required for legal, safety, or security reasons.

3) How we use your information

We use collected information to:

Provide, operate, and maintain Jannah
Create, manage, and secure user accounts
Enable community, social, and marketplace features
Personalize content and improve user experience
Understand how users interact with the Platform
Communicate with you (support, updates, security notices)
Detect, prevent, and address fraud, abuse, or technical issues
Comply with legal, regulatory, and safety obligations

4) Cookies & similar technologies

Jannah uses cookies and similar technologies to:

Keep users logged in
Remember preferences and settings
Improve performance and functionality
Analyze usage trends

You can control or disable cookies through your browser settings. Please note that some features may not function properly without cookies.

5) Advertising & third-party services

Jannah may include advertisements or integrate third-party services now or in the future. These third parties may use cookies, pixels, or similar technologies in accordance with their own privacy policies.

We do not control third-party data practices and are not responsible for their content, actions, or privacy policies.

We encourage you to review the privacy policies of any third-party services you choose to use.

6) How we share information

We do not sell your personal data. We may share information only when necessary:

To operate, maintain, and improve the Platform
With trusted service providers (hosting, analytics, security)
To comply with legal obligations or lawful requests
To protect the safety, rights, and integrity of users and Jannah
With your consent or at your direction

7) Data retention

We retain personal information only for as long as reasonably necessary to:

Provide the Platform and its features
Comply with legal and regulatory requirements
Resolve disputes and enforce policies
Maintain platform safety and security

You may request deletion of your account and personal data, subject to legal, security, and operational requirements.

8) Your data protection rights

Philippines (Data Privacy Act of 2012)

If you are located in the Philippines, your personal data is protected under Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations.

You have the right to:

Be informed about how your personal data is collected and used
Access the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Object to certain processing of your personal data
Request suspension, withdrawal, or deletion of your personal data, subject to applicable laws
Lodge a complaint with the National Privacy Commission (NPC), where appropriate

GDPR (EU & UK users)

If you are located in the European Union or the United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including:

The right to access your personal data
The right to rectification of inaccurate or incomplete data
The right to erasure (“right to be forgotten”), under certain conditions
The right to restrict or object to processing
The right to data portability

CCPA / CPRA (California users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:

Know what personal information is collected about you
Request deletion of your personal information
Opt out of the sale of personal information (we do not sell personal data)

You may exercise your data protection rights by contacting us through our contact page. We respond within the timeframes required by applicable law.

9) Download your information

Jannah provides a way for you to request a copy of your information from within your account settings (for example: profile info, friends/followers, groups, pages, posts, and other account-related data depending on your usage).

Download your information here: https://jannah.ph/settings/information

For security purposes, you may be required to be logged in to access this feature. We may also apply reasonable limits to protect user privacy and platform security.

10) Account deletion & data requests

You may request deletion of your Jannah account at any time. Deleting your account will remove your profile and associated personal data from the Platform, subject to the limitations described below.

How to delete your account

You can delete your account directly from your account settings at: https://jannah.ph/settings/delete
If you are unable to access your account, you may contact us through: https://jannah.ph/contacts

For security and fraud-prevention purposes, we may require verification of your identity before processing deletion requests made outside the logged-in flow.

What happens after deletion

Your account and profile will no longer be accessible
Your personal data will be deleted or anonymized where reasonably possible
Some content may remain visible if it was shared with others and they have not deleted it
Certain data may be retained where required by law, security, fraud prevention, or dispute resolution

Once an account is deleted, it may not be recoverable.

11) Security

We use reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

You use the Platform at your own risk.

12) Children’s privacy

Jannah is not intended for children under the minimum age required by applicable law. We do not knowingly collect personal information from children.

If you believe a child has provided personal data, please contact us immediately so we can take appropriate action.

13) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of Jannah means you accept the updated policy.

14) Contact us

Last updated: 2026

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